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FAQ

Is your packaging recyclable?

Absolutely! Our boxes are made from 100% recycled material, are easily recyclable, and are naturally biodegradable.

I just placed my order, when can I expect my shipment?

You will receive an email confirmation with an estimated time of delivery. Orders are processed 24-48 hours after the purchase. You can expect your order 1-2 weeks after the process date. *Any product or box that is indicated as PRESALE, will be shipped 4-8 weeks from the process date.

How much is shipping?

In North America, (excluding certain states and provinces) shipping is FREE with a subscription. Or spend $175 before taxes, and receive free shipping. Otherwise Shipping will be calculated at check out and will vary depending on your location. If you have an urgent delivery requirement, choose the expedited delivery option at checkout for an additional fee.

Where do you ship from?

We ship from our home office in central Canada.

Where do you ship to?

Canada & U.S.A.

What's your return policy?

We do not provide refunds for change of mind but we want your online shopping experience to be as easy and problem free as possible. If there is any product that is damaged or defective, we will replace it if needed. However, you must contact us by email within 7 days of delivery, with a picture of the damaged product to: ​hello@louisandlea.com. Every request will be evaluated case by case.

I received a product that is different than the one on your website, why could that be?

In some rare cases depending on availability, products may vary slightly due to demand. All items will be similar but the manufacturer may vary.

What's your cancellation policy?

We've made cancelling easy! Just log into your account and click on account details and you will see a cancel option. If you would like to cancel your membership, you must do so before the next bill date or you will continue to be billed for the following Milestone Box. Those details can be viewed in your account.