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Is your packaging recyclable?
Absolutely! Our boxes are made from 100% recycled material, are easily recyclable, and are naturally biodegradable.
I just placed my order, when can I expect my shipment?
You will receive an email confirmation with an eastimated time of delivery. Orders are processed 24-48 hours after the purchase.
How much is shipping?
Shipping will vary depending on your location. At checkout, your shipping rate will be calculated based on your shipping address. If you have an urgent delivery requirement, please email firstname.lastname@example.org or email@example.com and we can arrange postage for an additional fee.
Where do you ship from?
We ship from our home office in central Canada.
Where do you ship to?
Canada and U.S.
What's your return policy?We do not provide refunds for change of mind but we want your online shopping experience to be as easy and problem free as possible. We value the time you have spent on our website and want you to feel confident in the purchasing process. So we will accept returns on the following conditions:
If you receive your goods in a damaged or faulty condition: The product may be returned and you may choose to have it replaced at no extra charge or, alternatively, to receive a full refund. However, you must contact us by email within 7 days of delivery, with a picture of the damage, to: firstname.lastname@example.org