What’s in the Monthly Must-Haves Subscription Boxes?
The Monthly Must-Haves are a surprise delivered to your door every month. Every box has 3 products, 1 for mom, and 2 for baby. Every box also includes 3 bonus items that will either inspire or pamper mom and baby!
What’s the difference between the 3 offers for the Monthly Must-Haves Subscription?
We have something for everyone! Our most popular offer is definitely the First Free Box offer. Very simply, you get your first box for free when you commit to a 12 Month Subscription and also receive over 14% off. The second option is the 6 Month Subscription which you save over 8% and committing to the length of your plan. The third option is the Month to Month Subscription which is the only plan you can pause or cancel at any time.
What’s in the Quarterly Milestone Subscription Boxes?
Every box has 5-8 premium eco-friendly products for mom and baby to kickstart life at home and make the first year a memorable one. Shipped conveniently to your door every 3 months.
When will I get my box?
Every box part of either the Monthly Must-Haves Subscription or the Quarterly Milestone Premium Subscription is billed on the 10th of every month, and then processed and shipped out between the 11th and 15th of every month.
Where’s my box?
Shipping times will vary depending on your location. *Shipping times increased slightly since covid*. In Canada, you should receive your order within a week after being processed. All orders not part of a subscription are processed within 24hrs during regular business hours. In USA, you should receive your order 7-14 days after being processed. *Any product or box that is indicated as PRE-SALE, will be shipped 4-8 weeks from the process date.
What if my order is lost, damaged or stolen?
We are proud to offer Route Shipping Protection. At checkout, you will have the option of adding Route to your order. This will protect you from lost, damaged or stolen orders. On average, Route will only cost you 1% of your total order, and is automatically added once selected.
Can I cancel or pause my subscription?
We understand life happens. You can pause any subscription at any time. The option to cancel will depend on your subscription choice. Month to month option can cancel any time. If you chose the 6 or 12 month commitment subscription, you may cancel after the length of your selection.
Is there a Louis and Léa community?
Yes! We have many ways to stay engaged with our members. We have a Louis and Léa newsletter you can subscribe at any time, and we have Louis and Léa Raising Little Ones Facebook Group. It is a private community of expecting, new and experienced moms who are there to support each other in this crazy and lovely journey called life with little ones. Being part of this group, you also get exclusive access to sales, giveaways and resources!
Is your packaging recyclable?
Absolutely! Our boxes are made from 100% recycled material, are easily recyclable, and are naturally biodegradable.
How much is shipping?
In North America, (excluding certain states and provinces) shipping is FREE with your Quarterly Subscription, or when you spend $75 before taxes. Some promos will offer Free Shipping as well. Otherwise Shipping will be calculated at check out and will vary depending on your location. If you have an urgent delivery requirement, choose the expedited delivery option at checkout for an additional fee.
Where do you ship from?
We ship from our home office in central Canada.
Where do you ship to?
Canada & U.S.A.
What's your return policy?
We do not provide refunds for change of mind but we want your online shopping experience to be as easy and problem free as possible. If there is any product that is damaged or defective, we will replace it if needed. However, you must contact us by email within 7 days of delivery, with a picture of the damaged product to: email@example.com. Every request will be evaluated case by case.
Can I give a Louis and Léa subscription as a gift?
Of course, in fact we encourage it! You can make a mom + baby feel pampered and prepared. Just sign up to Louis and Léa as you normally would but enter your friends shipping information when doing so. You can also write a special note (in the note section at checkout) that we will handwrite on your behalf.
I received a product that is different than the one on your website, why could that be?
In some rare cases depending on availability, products may vary slightly due to demand. All items will be similar but the manufacturer may vary.
What's your cancellation policy?
We will be sad to see you go, but you can cancel your subscription at any time. Just log in to your account, and select the option to cancel. If you have committed for a longer subscription and have boxes left to receive, you will be charged for the remaining boxes and will be shipped the remaining boxes as scheduled. This applies to the Monthly Must-Haves Subscription (exception of the Month to Month offer) and the Quarterly Milestone Subscription. Upon completion of your original commitment, your subscription will automatically be cancelled.
What if my order is delayed or lost?
We are proud to offer Route insurance at check out for your order's safety and tracking! Route is a third party company that provides peace of mind for an average cost of only 1% of your order. In the event of your order being lost, stolen or damaged, Route will refund you initial order if you selected it at checkout.
What are your regular business hours?
Regular business hours are Monday to Friday, 9am to 17h00 CST. This excludes all major/stat national (Canada) and provincial (Manitoba) holidays.